Legal Information

Terms of Use

Last updated: 10 August 2026. These Terms of Use govern access to and use of the CR Investigations Ltd website, including information provided through the website, initial assessment requests, broker and company checks, communications initiated through the website and any related preliminary services.

The website is operated by CR Investigations Ltd, company number 08003102, United Kingdom. Registered office: 167 Turners Hill, Cheshunt, Waltham Cross, Hertfordshire, EN8 9BH, United Kingdom. ICO registration number: ZA427383.

By accessing or using this website, submitting information through a form, requesting an initial assessment, or otherwise interacting with the website, you acknowledge that you have read and understood these Terms of Use. If you do not agree with these Terms, please do not use the website or submit information through it.

1. About CR Investigations

CR Investigations provides information, preliminary assessment and investigation-related services concerning potentially suspicious companies, brokers, investment platforms, payment transactions, cryptocurrency platforms, business counterparties, online contacts and related financial situations.

The purpose of an initial assessment is to help a prospective client understand the available facts, identify potential warning signs, preserve relevant information and determine whether further investigation or another appropriate course of action may be warranted.

Depending on the circumstances, a matter may involve the review of publicly available information, documents supplied by the client, communications, transaction information, website and domain information, company information, licensing information, payment details, platform information and other relevant materials.

The exact scope of any paid work is determined separately and is not established merely by the content of this website or by submitting an online enquiry.

2. Informational Nature of the Website

Unless expressly stated otherwise in a separate written agreement, all information published on this website is provided for general informational purposes only.

Website content is not intended to constitute legal advice, financial advice, investment advice, tax advice, accounting advice, regulated financial advice, insurance advice, or any other form of individually tailored professional advice.

Information published on the website should not be treated as a substitute for advice from a suitably qualified professional who has reviewed the specific facts and circumstances of your matter.

Nothing on this website should be interpreted as a representation that CR Investigations is acting as your solicitor, barrister, regulated financial adviser, accountant, insolvency practitioner, law enforcement authority, regulator, bank, payment service provider or other governmental or regulated institution unless expressly agreed and legally applicable.

3. Initial Assessment

The website allows prospective clients to request an initial assessment of a situation. This may include situations involving suspected investment fraud, suspicious brokers, blocked withdrawals, cryptocurrency transactions, suspicious payments, social engineering, phishing, potentially fraudulent companies, questionable investment projects or other circumstances.

An initial assessment is intended to provide a preliminary understanding of the circumstances. It may include clarification of the facts, identification of apparent risks, consideration of available evidence and discussion of possible next steps.

An initial assessment does not necessarily constitute a full investigation. It does not guarantee that every relevant fact, person, company, transaction, jurisdiction, account or source will be identified.

Where further work appears appropriate, CR Investigations may explain the proposed scope, methodology, expected timeframe and applicable fee before any paid work begins.

4. No Automatic Contract Is Created by Submitting a Form

Submission of an enquiry form, email, telephone request or other communication through the website does not automatically create a contract for paid services.

A prospective client may receive an acknowledgement or response after submitting an enquiry. Such acknowledgement does not by itself constitute acceptance of an instruction, confirmation of a mandate or commencement of paid work.

A separate written agreement, engagement confirmation, quotation, invoice or other expressly accepted arrangement may be required before detailed or paid services begin.

CR Investigations reserves the right to decline an enquiry or refuse to undertake work where the matter falls outside its capabilities, creates a conflict of interest, presents legal or regulatory concerns, cannot reasonably be verified, or otherwise should not be accepted.

5. No Guarantee of Recovery or Particular Outcome

CR Investigations does not guarantee the recovery of money, cryptocurrency, assets, documents, accounts or other property.

No representation is made that a bank, payment service provider, cryptocurrency exchange, broker, investment platform, regulator, law enforcement agency, court, insurer or other third party will take any particular action.

The outcome of a matter may depend on numerous factors outside the company's control, including the quality and availability of evidence, payment method, transaction history, applicable jurisdiction, limitation periods, cooperation of third parties, account status, location of assets, actions of counterparties and the time that has elapsed since the relevant events.

Any examples, descriptions or explanations published on the website are illustrative and must not be interpreted as promises or predictions concerning the outcome of an individual matter.

6. No Promise That a Company, Broker or Platform Is Safe

A review or assessment of a company, broker, platform, website, cryptocurrency service or other counterparty does not constitute a certification that the reviewed entity is legitimate, safe, solvent, authorised, regulated or suitable for any particular purpose.

Information available about a company or platform may change after an assessment. Licences may expire, websites may change, companies may cease trading, ownership may change, domains may be transferred and regulatory or legal information may be updated.

Even where no obvious warning signs are identified, this does not establish that the counterparty is trustworthy or that a transaction will be successful.

7. Broker and Company Checks

Where a client requests a broker or company check, the assessment may consider, depending on the agreed scope:

• the apparent legal identity of the company;
• the country and jurisdiction of registration;
• available company registration information;
• licensing and regulatory records where publicly available;
• website and domain information;
• contact details and publicly available corporate information;
• published withdrawal and deposit conditions;
• available information concerning the platform or trading environment;
• reported warning signs and potentially misleading representations;
• payment instructions and unusual payment requirements; and
• other information reasonably relevant to the agreed scope of the review.

The exact checks performed depend on the circumstances and the information available at the time of the assessment.

8. Confidentiality and Contact with Third Parties

During an initial assessment, CR Investigations does not ordinarily contact the broker, company, investment platform, payment recipient or other opposing or relevant party merely because an enquiry has been submitted.

Where the website states that an assessment is confidential, this means that CR Investigations will not voluntarily disclose the existence or substance of the enquiry to the relevant third party except where there is an appropriate legal basis, a legal obligation, or the client's informed consent where applicable.

If further action requires communication with a broker, bank, payment service provider, regulator, platform, company, law enforcement body or another third party, the proposed communication and its purpose may be discussed with the client before it is undertaken, subject to legal or regulatory requirements.

Confidentiality does not mean absolute secrecy in every circumstance. Information may need to be disclosed where required by law, court order, regulatory requirement, fraud prevention obligation, safeguarding requirement or other legally applicable obligation.

9. Client Responsibilities

Clients and prospective clients are responsible for providing information that is, to the best of their knowledge, accurate, complete and not intentionally misleading.

You should promptly inform CR Investigations if information previously supplied is discovered to be inaccurate or incomplete.

You should not knowingly provide forged documents, manipulated screenshots, fabricated correspondence, false identities, misleading transaction records or other fraudulent materials.

You remain responsible for your own decisions and actions, including decisions to make additional payments, communicate with a counterparty, close or maintain an account, contact a bank, report an incident, preserve evidence or seek professional legal advice.

10. Evidence and Documents

Depending on the circumstances, clients may be asked to provide relevant supporting materials such as correspondence, emails, invoices, receipts, transaction records, bank statements, payment references, cryptocurrency wallet addresses, transaction hashes, screenshots, website addresses, telephone numbers, account information or other documentation.

Clients should retain original evidence wherever possible and should not unnecessarily modify, delete, overwrite or destroy potentially relevant information.

CR Investigations does not guarantee that every document or item of information supplied by a client can be independently verified or authenticated.

Where the authenticity, origin or reliability of a document cannot reasonably be established, it may be treated as unverified information.

11. Urgent Financial Situations

If you believe that an unauthorised transaction has occurred, your banking credentials have been compromised, your payment card has been misused, cryptocurrency has been transferred without your authorisation, or your account security has been compromised, you should consider contacting the relevant bank, payment provider, exchange, platform or other appropriate institution immediately.

The website is not intended to replace emergency fraud reporting, account security procedures or urgent instructions issued by your bank or payment provider.

Time may be important in some financial and digital incidents. Delays can affect the availability of evidence, account access, transaction tracing, chargeback procedures, payment recalls or other potential remedies.

12. Cryptocurrency and Blockchain Matters

Cryptocurrency transactions may be irreversible or difficult to reverse. Blockchain transactions may be publicly visible, but identifying the person or organisation controlling an address may not always be possible.

A transaction hash, wallet address or blockchain record does not by itself establish the identity of the person controlling the relevant wallet.

CR Investigations does not guarantee that cryptocurrency assets can be traced, frozen, recovered or returned.

Any blockchain-related assessment is subject to the technical characteristics of the relevant blockchain, exchange, wallet, service provider and available information.

13. Payments and Fees

Unless expressly stated otherwise, website enquiries and initial communications do not create an obligation to pay a fee.

Where paid services are proposed, the applicable scope of work, fee, payment terms, expected timeframe and other material conditions will be communicated before paid work begins, subject to the terms of the relevant agreement.

Fees may depend on the complexity of the matter, number of entities or transactions, jurisdictions involved, volume of evidence, research required, urgency and other factors relevant to the agreed scope.

No additional work outside an agreed scope should be assumed to be included unless expressly confirmed.

14. Third-Party Services

The website may rely on third-party services for hosting, telecommunications, email delivery, analytics, security, telephone number formatting, geolocation, infrastructure or other technical functions.

The availability and operation of such services are outside the direct control of CR Investigations.

The company does not guarantee uninterrupted availability, accuracy or continued operation of third-party services.

Where third-party websites or services are referenced or linked, their own terms, privacy policies and conditions may apply.

15. Website Availability and Technical Information

CR Investigations aims to keep the website available and information reasonably current, but does not guarantee that the website will always be accessible, uninterrupted, error-free or free from technical defects.

Website content may be changed, suspended, removed or updated without prior notice.

Temporary interruptions may occur because of maintenance, hosting problems, telecommunications failures, security measures, software updates, cyber incidents, technical faults or circumstances outside the company's reasonable control.

16. Accuracy of Information

Reasonable efforts are made to maintain website information accurately and clearly. However, information can become outdated, incomplete or inaccurate, particularly where it relates to external companies, public registers, regulatory records, websites, domains, financial services or other third-party information.

You should independently verify important information before making a financial, legal or commercial decision.

17. Intellectual Property

Unless otherwise stated, the website design, branding, logos, text, graphics, photographs, illustrations, icons, layout, original materials and other content are owned by or licensed to CR Investigations Ltd.

You may view and use the website for lawful personal or business purposes connected with evaluating the services offered by CR Investigations.

You must not reproduce, republish, distribute, commercially exploit, modify, scrape, systematically copy or create derivative works from website content without prior written permission, except where such use is expressly permitted by applicable law.

18. Prohibited Use

You must not use this website or any information obtained from it:

• for any unlawful or fraudulent purpose;
• to impersonate another person or organisation;
• to submit knowingly false or misleading information;
• to interfere with the operation or security of the website;
• to attempt to gain unauthorised access to systems or accounts;
• to distribute malicious software or harmful code;
• to conduct automated scraping or data extraction in a manner that is prohibited by law;
• to harass, threaten or abuse employees, contractors or representatives;
• to facilitate fraud, money laundering or other unlawful activity; or
• for any purpose prohibited by applicable law.

19. Privacy and Personal Data

Personal information submitted through the website is processed in accordance with the CR Investigations Privacy Policy.

The Privacy Policy explains what personal information may be collected, why it is processed, how it may be stored, the use of cookies and certain third-party services, and the rights available to individuals under applicable data protection law.

By submitting personal information, you should review the Privacy Policy and ensure that the information provided is relevant to the purpose for which it is submitted.

You should not submit passwords, private cryptographic keys, seed phrases, full authentication codes or other highly sensitive security credentials through a general website enquiry form unless specifically instructed through an appropriate secure process.

20. Cookies

The website may use necessary cookies and similar technical technologies required for functionality, security, preferences and operation of the website.

Where analytics or optional technologies require consent, they are intended to be activated only after the relevant consent has been provided.

Further information about cookies and personal data processing is available in the Privacy Policy.

21. Communications

When you submit an enquiry, you may be contacted using the telephone number or email address provided by you for the purpose of responding to your request and discussing the circumstances described in your enquiry.

You are responsible for ensuring that the contact details supplied are accurate and that you have access to the relevant telephone number or email account.

Electronic communications may be subject to delays, delivery failures, interception risks or technical problems outside the company's control.

22. No Reliance on Website Content Alone

You should not make an important financial, commercial or legal decision solely on the basis of general information published on this website.

The circumstances of suspected financial fraud, investment loss, payment fraud, cryptocurrency incidents and disputes can differ substantially between cases.

Where your circumstances involve substantial financial loss, legal proceedings, regulatory obligations, tax issues, insolvency, criminal allegations or other significant legal consequences, you should consider obtaining advice from an appropriately qualified professional.

23. Limitation of Responsibility

To the extent permitted by applicable law, CR Investigations Ltd shall not be responsible for losses arising solely from a person's reliance on general website information without obtaining an appropriate individual assessment.

The company is not responsible for the actions, omissions, insolvency, disappearance, misconduct, technical failures or decisions of third parties, including brokers, investment platforms, banks, payment processors, cryptocurrency exchanges, wallet providers, websites, telecommunications providers, regulators or other organisations.

Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation would be unlawful, including liability that cannot legally be excluded or limited under applicable law.

24. Events Outside Our Reasonable Control

CR Investigations shall not be responsible for delays or failures caused by events outside its reasonable control, including but not limited to natural disasters, war, civil unrest, government action, changes in law, regulatory action, cyberattacks, major internet failures, telecommunications outages, hosting failures, third-party service interruptions, strikes, power failures or other comparable events.

25. Third-Party Links

The website may contain links to external websites, public registers, regulatory resources or other third-party services.

Such links are provided for convenience or informational purposes. CR Investigations does not necessarily endorse or control the content, availability, security, accuracy or privacy practices of third-party websites.

Visiting an external website is subject to that website's own terms and privacy practices.

26. Regulatory and Public Register Information

References to company registrations, regulatory records, licences, public registers or other official information are provided for verification and informational purposes.

The existence of a company registration or licence does not necessarily mean that a company is trustworthy, financially stable, suitable for a particular investment, or currently operating in the manner represented to you.

Public records may contain delays, errors, omissions or information that has changed since publication.

27. No Law Enforcement Authority

CR Investigations is a private company and is not a law enforcement agency, prosecutorial authority, court or government regulator.

Where appropriate, clients may be advised to consider reporting suspected fraud or other unlawful conduct to a bank, payment provider, regulator, law enforcement authority or another competent institution.

Any such decision remains the responsibility of the client unless a separate written agreement expressly provides otherwise.

28. International Matters

CR Investigations may receive enquiries from individuals and organisations located in different countries and may encounter matters involving multiple jurisdictions.

The availability and suitability of any particular investigative or recovery-related action may depend on the laws, regulations, procedures and institutions of the relevant jurisdiction.

A course of action that may be available in one country may not be available or appropriate in another.

29. Conflicts of Interest

Before accepting certain matters, CR Investigations may consider whether circumstances exist that could create an actual or potential conflict of interest.

The company may decline or discontinue work where accepting or continuing the matter would create an inappropriate conflict, legal restriction, professional concern or other material risk.

30. Refusal or Termination of Services

CR Investigations may refuse an enquiry or terminate a service relationship where permitted by the applicable agreement and law, including where:

• information provided appears materially false or misleading;
• the requested activity may be unlawful;
• the matter creates an unacceptable conflict of interest;
• the client requests conduct outside the agreed scope;
• required cooperation or documentation is not provided;
• fees remain unpaid where payment is required;
• continuing the matter would create unreasonable legal, regulatory or security risks;
• the matter is outside the company's available capabilities; or
• another legitimate reason makes continued engagement inappropriate.

31. Changes to These Terms

These Terms of Use may be amended from time to time to reflect changes in the website, services, legal requirements, business operations or security practices.

The updated version will be published on this page together with the applicable update date.

Continued use of the website after an updated version has been published constitutes use subject to the updated Terms, to the extent permitted by applicable law.

32. Severability

If any provision of these Terms is determined to be invalid, unlawful or unenforceable, that provision shall be interpreted or modified to the minimum extent necessary to make it enforceable where legally possible.

The remaining provisions shall continue to apply to the extent permitted by law.

33. No Waiver

Failure to enforce any provision of these Terms does not constitute a waiver of the company's right to enforce that provision or any other provision in the future.

34. Entire Agreement for Website Use

These Terms, together with the Privacy Policy and any other policies expressly incorporated by reference, describe the principal terms governing use of the website.

Where a separate written agreement is entered into for professional or paid services, that agreement will govern the relevant services to the extent that its provisions differ from these general website Terms.

35. Governing Law and Jurisdiction

These Terms and the use of this website shall be interpreted in accordance with the laws applicable in England and Wales, subject to any mandatory provisions of applicable consumer protection or other law that cannot legally be excluded.

Any dispute concerning these Terms or use of the website shall be subject to the jurisdiction of the courts of England and Wales, unless applicable law provides otherwise.

36. Consumer Rights

Nothing in these Terms is intended to remove or restrict any statutory consumer rights that cannot lawfully be excluded or limited.

Where mandatory consumer protection legislation applies to a particular client or transaction, those statutory rights shall continue to apply.

37. Contact Information

For questions concerning these Terms, website use or a submitted enquiry, please use the contact details provided on the CR Investigations website.

CR Investigations Ltd
Company number: 08003102
Registered office: 167 Turners Hill, Cheshunt, Waltham Cross, Hertfordshire, EN8 9BH, United Kingdom
ICO registration number: ZA427383

Please do not send passwords, private keys, cryptocurrency seed phrases, authentication codes or other security credentials through ordinary email or website forms.

38. Important Notice

CR Investigations aims to provide clear, factual and responsible information. However, no website, preliminary assessment or investigation can eliminate all uncertainty or guarantee a particular outcome.

The most appropriate next step depends on the facts of the individual situation, the available evidence, the relevant jurisdiction, the payment method, the time elapsed and the actions available through the relevant institutions.

If you are unsure whether your situation is suitable for an assessment, you may submit a short description through the website. You do not need to know the precise legal or technical classification of the situation before making an enquiry.